Last Updated: August 11, 2026

Welcome to Khush Hair, operated by Khush Exim.

These Terms of Service ("Terms", "Terms of Service") govern your access to and use of https://khushhair.com/ (the "Website") and your purchase or use of products and services offered through the Website.

By accessing, browsing, creating an account, placing an order, or purchasing products through the Website, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use the Website or purchase products through it.

1. About Khush Exim

Khush Exim, operating under the brand name Khush Hair, is an online hair-products business offering human hair products including, but not limited to:

• Hair Extensions

• Weft Hair

• Weft Bundles

• Wigs

• Frontals

• Closures

• Clip-In Extensions

• Tape-In Extensions

• Keratin-Tip Hair

• Toppers

• Other human hair products and related accessories

Certain products may be available as ready-to-ship products, while others may be custom-made or made-to-order according to customer requirements.

2. Acceptance of Terms

By using the Website, you confirm that:

• You have read and understood these Terms.

• You agree to comply with these Terms.

• You will use the Website only for lawful purposes.

• The information you provide to us is accurate and complete.

• You are legally capable of entering into a binding agreement under applicable law.

We may update or modify these Terms from time to time.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms.

We recommend reviewing these Terms periodically.

3. Website Use

You may use our Website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our systems.

• Interfere with the operation or security of the Website.

• Introduce viruses, malware, malicious code, or other harmful material.

• Attempt to copy, reproduce, modify, or distribute Website content without authorization.

• Use automated systems, bots, scraping tools, or similar technologies to extract information from the Website without our prior written permission.

• Misuse customer accounts or another person's information.

• Use the Website in a way that could damage our reputation, business, systems, or customers.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, prices, and other information displayed on the Website are accurate.

However, because human hair is a natural product, there may be variations in:

• Color

• Texture

• Density

• Length

• Thickness

• Wave or curl pattern

• Appearance

Product colors may also appear different depending on your device, screen settings, lighting conditions, or photography.

A photograph or digital representation of a product should therefore not always be considered an exact representation of the physical product.

5. Human Hair Products

Human hair is a natural material and may have characteristics that differ from synthetic or manufactured products.

The appearance, longevity, and performance of human hair products may depend on:

• Installation

• Washing

• Brushing

• Heat exposure

• Coloring

• Bleaching

• Chemical treatments

• Storage

• Frequency of use

• General maintenance

We recommend following appropriate professional hair-care and installation instructions.

Where a product requires professional installation or treatment, customers should consult a qualified hairstylist or professional.

6. Custom & Made-to-Order Products

Certain Khush Hair products may be custom-made according to specifications provided by the customer.

Customization may include:

• Color

• Length

• Texture

• Weight

• Density

• Wig construction

• Frontal or closure specifications

• Other product specifications

Once production or customization has commenced, such orders may not be eligible for cancellation, return, refund, or exchange except where the product is defective, incorrectly supplied, or where otherwise required by applicable law.

Customers should carefully verify all specifications before submitting an order.

7. Pricing

All product prices displayed on the Website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are displayed accurately.

However, if an obvious pricing or technical error occurs, we reserve the right to correct the error.

If an order has been placed at an incorrect price due to an obvious error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order and receive a refund of any amount already paid.

Unless otherwise stated, applicable taxes, shipping charges, customs duties, or other charges may be additional depending on the order and destination.

8. Product Availability

Product availability displayed on the Website may change without notice.

We reserve the right to:

• Limit quantities

• Discontinue products

• Change product specifications

• Remove products

• Refuse or cancel orders where a product is unavailable

If we are unable to fulfil an order that you have already paid for, we will provide an appropriate refund or alternative solution, subject to applicable law.

9. Orders

When you place an order through our Website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation.

An order confirmation does not necessarily mean that the order has been accepted if there is an issue relating to:

• Product availability

• Pricing

• Payment

• Fraud or security concerns

• Incorrect customer information

• Shipping restrictions

• Technical errors

We reserve the right to cancel or decline an order in appropriate circumstances.

If we cancel an order after payment has been received, we will process an applicable refund.

10. Customer Information

When creating an account or placing an order, you agree to provide accurate and complete information.

This may include:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information

• Other information required to process your order

You are responsible for ensuring that the information provided to us is correct.

We are not responsible for delivery delays or additional costs resulting from incorrect or incomplete information supplied by the customer.

11. Payment

We accept payment methods made available through our Website at the time of purchase.

Payments may be processed through third-party payment gateways or payment service providers.

We do not intentionally store complete credit or debit card information on our own systems.

Payment information is handled through the relevant payment service provider and may be subject to that provider's terms and privacy policy.

An order may not be processed until payment has been successfully authorized or received.

12. EMI Payments

Where EMI or financing options are offered on the Website, the facility may be provided through a third-party financing or payment partner.

EMI availability may depend on:

• Customer eligibility

• Payment provider requirements

• KYC verification

• Applicable financing terms

• Credit approval

Where applicable:

• EMI tenure and repayment amounts will be displayed at checkout.

• Interest, fees, charges, and other financing costs may apply.

• Customers are responsible for making repayments according to the financing agreement.

• Failed or delayed payments may result in additional charges or consequences imposed by the financing provider.

• The financing provider may have separate terms governing the EMI facility.

• Refunds or cancellations for EMI purchases will be handled in accordance with our applicable refund policy and the financing provider's terms.

Khush Exim is not responsible for financing decisions, loan approval, interest rates, penalties, or other matters controlled by the financing provider.

13. Shipping & Delivery

Shipping and delivery are governed by our Shipping & Returns Policy, which forms part of these Terms.

Estimated production, dispatch, and delivery times may vary depending on:

• Product type

• Product availability

• Customization

• Shipping destination

• Courier service

• Customs clearance

• Peak periods

• Circumstances outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address.

For detailed information, please refer to our Shipping & Returns Policy.

14. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Shipping & Returns Policy.

Due to the hygienic nature of human hair products, certain products may not be eligible for return or exchange once they have been:

• Worn

• Installed

• Cut

• Colored

• Bleached

• Dyed

• Permed

• Washed

• Heat-treated

• Chemically treated

• Otherwise altered

Custom-made and made-to-order products may also be subject to additional restrictions.

Customers should review our Shipping & Returns Policy before purchasing.

Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable law.

15. Intellectual Property

All content available on the Website, including but not limited to:

• Product photographs

• Product descriptions

• Logos

• Brand names

• Graphics

• Videos

• Designs

• Text

• Website layout

• Icons

• Software

• Other materials

is owned by or licensed to Khush Exim / Khush Hair and may be protected by copyright, trademark, design, or other intellectual property laws.

You may access and use Website content for personal, non-commercial shopping purposes.

You must not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our content without our prior written permission.

16. Trademarks

"Khush Hair", "Khush Exim", logos, product names, branding, and other marks displayed on the Website may be trademarks or trade names belonging to Khush Exim or their respective owners.

You may not use our trademarks or branding without prior written permission.

17. Customer Reviews & User Content

If you submit reviews, photographs, comments, feedback, testimonials, or other content to us, you represent that:

• The content is truthful to the best of your knowledge.

• You have the right to submit the content.

• The content does not violate another person's rights.

• The content does not contain unlawful, defamatory, abusive, or misleading material.

• The content does not contain malicious code or harmful material.

By submitting content to us, you grant Khush Exim a non-exclusive, royalty-free right to use, reproduce, publish, display, and distribute that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or that we reasonably consider inappropriate.

18. Promotional Communications

By providing your contact information, you may receive communications relating to:

• Your orders

• Payments

• Shipping

• Customer support

• Account activity

• Products

• Promotions

• New arrivals

• Offers

You may opt out of promotional communications at any time.

Opting out of marketing communications will not prevent us from sending essential communications relating to your orders or transactions.

19. Privacy

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process personal information.

We may collect information such as your name, email address, phone number, billing address, shipping address, order information, device information, and Website usage information as necessary to operate our business.

For complete information, please review our Privacy Policy.

20. Cookies

Our Website may use cookies and similar technologies.

Cookies may be used to:

• Maintain shopping-cart functionality

• Remember preferences

• Improve Website functionality

• Analyze Website traffic

• Understand customer interactions

• Support marketing and advertising activities where applicable

You can control cookies through your browser settings.

Disabling cookies may affect certain Website functionality.

21. Third-Party Services & Links

Our Website may use or link to third-party services, including payment processors, shipping providers, analytics services, social media platforms, advertising platforms, and other technology providers.

Third-party websites and services are operated independently from Khush Exim.

We do not control and are not responsible for:

• Third-party websites

• Third-party services

• Their content

• Their privacy practices

• Their security

• Their availability

• Their terms and conditions

You should review the applicable terms and privacy policies before using third-party services.

22. Website Availability

We aim to keep our Website available and functioning properly.

However, we do not guarantee that the Website will:

• Always be available

• Be uninterrupted

• Be error-free

• Be free from viruses or other harmful components

• Always contain accurate or current information

The Website may occasionally be unavailable because of maintenance, technical issues, upgrades, security incidents, or circumstances outside our control.

23. Disclaimer

To the maximum extent permitted by applicable law, products and services provided through the Website are provided subject to the descriptions, policies, and terms available on the Website.

We do not guarantee that:

• Every product will be suitable for every customer.

• Product colors displayed on every device will exactly match the physical product.

• Human hair products will have a specific lifespan.

• Products will produce a particular styling or cosmetic result.

• The Website will always be available or error-free.

Hair products require appropriate care, installation, and maintenance. Customers are responsible for following recommended care instructions.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Khush Exim and Khush Hair shall not be responsible for indirect, incidental, special, consequential, or punitive losses arising from the use of the Website or products, except where such liability cannot legally be excluded.

This may include losses arising from:

• Improper installation

• Improper maintenance

• Unauthorized alteration of products

• Coloring or bleaching

• Excessive heat treatment

• Failure to follow care instructions

• Incorrect information supplied by the customer

• Third-party courier delays

• Third-party service failures

• Events outside our reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

25. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Khush Exim, Khush Hair, and their respective owners, employees, representatives, service providers, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms

• Your unlawful use of the Website

• Your misuse of products

• Your violation of another person's rights

• Information or content submitted by you

• Your fraudulent or unauthorized activity

26. Fraud & Suspicious Transactions

We reserve the right to cancel, hold, or investigate an order where we reasonably suspect:

• Fraud

• Unauthorized payment

• Identity misuse

• Payment abuse

• Multiple suspicious transactions

• False customer information

• Other unlawful activity

Where appropriate, information may be shared with payment providers, courier partners, or relevant authorities in accordance with applicable law.

27. Force Majeure

Khush Exim shall not be responsible for failure or delay in performing its obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• Fire

• Flood

• Epidemics or pandemics

• War

• Terrorism

• Government restrictions

• Strikes

• Transportation disruptions

• Internet or technology failures

• Courier disruptions

• Customs delays

• Power outages

• Other unforeseen events

Where reasonably possible, we will make efforts to minimize the impact of such events.

28. Termination

We may suspend or terminate your access to the Website where we reasonably believe that you:

• Violate these Terms

• Engage in fraudulent activity

• Misuse the Website

• Attempt to compromise Website security

• Engage in unlawful activity

Termination of Website access does not affect rights or obligations that arose before termination.

29. Changes to These Terms

Khush Exim reserves the right to modify these Terms from time to time.

Updated Terms will be posted on this Website with a revised "Last Updated" date.

Changes will generally become effective when posted unless otherwise stated.

For significant changes, we may provide additional notice where appropriate.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

30. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the Website, or purchases made through the Website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Saharanpur, Uttar Pradesh, India, subject to applicable law.

31. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue to remain in effect.

32. Entire Agreement

These Terms, together with our Privacy Policy, Shipping & Returns Policy, and any other policies expressly incorporated into the Website, constitute the terms governing your use of our Website and purchase of our products.

If there is a conflict between these Terms and another policy, the applicable policy will govern the specific subject matter addressed by that policy, subject to applicable law.

33. Contact Us

If you have questions regarding these Terms of Service, please contact us.

Business Name: Khush Exim
Brand Name: Khush Hair
Website: https://khushhair.com/

Email: kushhair@gmail.com
Phone: +91 9045486880
Address: ITI Shivpuri, Saharanpur, Uttar Pradesh – 247001, India

© 2026 Khush Exim / Khush Hair. All Rights Reserved.