Khush Exim / Khush Hair

Last Updated: August 11, 2026

At Khush Exim, operating under the brand name Khush Hair, we specialize in human hair products including hair extensions, weft bundles, wigs, frontals, closures, tape-ins, keratin-tip hair, toppers, and other custom and ready-to-use hair products.

Because many of our products are made from natural human hair and may be customized according to color, length, texture, weight, style, and other specifications, we carefully inspect and prepare every order before dispatch.

Please read this Shipping & Returns Policy carefully before placing your order.

1. Order Processing & Production

We offer both in-stock and custom-made / made-to-order hair products.

For custom-made products, production time depends on the product, color, length, texture, customization, and availability of the selected hair.

Payment is required in full when you place your order.

Estimated dispatch times

The following are our general estimated dispatch timelines:

• Dark Colors: 7–10 business days

• Light Colors & Blondes: 7–12 business days

• Ombre & Balayage: Up to 15 business days

• Closures: Up to 15–20 business days depending on customization

• Standard Closures: Approximately 7 business days

• Wigs: Up to 20 business days

• In-stock products: May be dispatched within approximately 1 business day

These timelines are estimates and may vary during peak seasons, holidays, promotional periods, or due to circumstances outside our reasonable control.

For customized orders, production begins after the order and payment have been confirmed.

2. Custom & Made-to-Order Products

A significant portion of our human hair products may be prepared specifically according to the customer's requirements.

Customization may include:

• Hair color

• Length

• Weight

• Texture

• Hair type

• Construction

• Wig specifications

• Frontal or closure specifications

• Other customization requested by the customer

Because customized products are prepared specifically for the customer, custom-made and made-to-order products are generally not eligible for cancellation, return, refund, or exchange once production has commenced, except where the product is confirmed to have a manufacturing defect or another issue covered by applicable law.

Customers are encouraged to contact us before placing an order if they are uncertain about color, length, texture, construction, or any other specification.

3. Shipping & Delivery

Once your order is ready, it will be dispatched through our selected shipping or courier partner.

Delivery time depends on:

• Shipping destination

• Courier service

• Product availability

• Order type

• Customs clearance, where applicable

• Weather or other unforeseen circumstances

Dispatch and delivery are different stages.

The estimated production or dispatch time does not necessarily represent the final delivery date.

Once your order has been shipped, you may receive shipping or tracking information where available.

4. Delays

Although we make reasonable efforts to dispatch orders within the estimated timeframe, delivery or production may occasionally be delayed because of:

• High order volumes

• Peak seasons

• Public holidays

• Courier delays

• Weather conditions

• Transportation disruptions

• Customs clearance

• Incorrect or incomplete shipping information

• Events outside our reasonable control

Khush Exim shall not be responsible for delays caused by circumstances outside our reasonable control.

If there is a significant delay with your order, please contact our customer support team.

5. Customer Exchanges & Khush Hair Guarantee

We may offer an exchange where a product is confirmed to have a manufacturing or product defect, subject to inspection and the conditions of this policy.

For standard, non-customized hair products, exchanges may be considered where the product is returned within the applicable return period and remains in its original, unused condition.

For hair products that have been specifically customized, exchanges or returns may be limited to confirmed manufacturing defects or incorrect products supplied by Khush Exim.

6. Products That Are Generally Not Eligible for Return or Exchange

Due to the nature of human hair products and hygiene considerations, we generally do not accept returns or exchanges for:

• Wigs that have been worn, altered, cut, styled, or installed

• Hair closures that have been used or altered

• Hair frontals that have been used or altered

• Hair extensions that have been installed

• Hair extensions that have been cut

• Products that have been colored, dyed, bleached, or permed

• Products on which heat has been applied

• Products that have been chemically treated

• Products removed from their original packaging where the packaging is required for hygiene purposes

• Custom-made or personalized products

• Special colors or customized color combinations

• Wholesale orders, unless otherwise agreed in writing

• Products that have been damaged or altered after delivery

This restriction does not affect your rights where a product is defective, incorrectly supplied, or where applicable law provides otherwise.

7. If You Are Unhappy With Your Order

If you believe that there is a problem with your order, please contact us as soon as possible after delivery.

Step 1 — Contact us within 24 hours

Send us an email or contact our customer support team within 24 hours of receiving your order.

Please include:

• Your order number

• Your name

• Description of the issue

• Clear photographs of the product

• Photographs of the packaging, where relevant

• Any other information that may help us investigate the issue

Step 2 — Do Not Use or Install the Product

If you believe your product is defective or incorrect and you want to request a return or exchange, do not wear, install, cut, color, bleach, wash, chemically treat, or otherwise alter the hair.

Products that have been used or altered may not qualify for a return, refund, or exchange.

Step 3 — Investigation

After receiving your request and supporting photographs, our team will review the issue.

We aim to respond within 24–48 hours and will advise you whether the product qualifies for an exchange, replacement, refund, or another appropriate resolution.

8. Color Matching

Human hair is a natural product and may react differently to coloring and processing.

If you select a color based on a photograph, screen display, reference image, or sample, the final color may vary because of:

• Screen and monitor settings

• Lighting conditions

• Natural differences in human hair

• Previous hair processing

• Coloring techniques

• Hair texture and porosity

Where you provide a photograph for color matching, we will make reasonable efforts to match the selected/reference color as closely as possible.

However, a photograph-based color match should be understood as a close match and not a guaranteed exact match.

Customers are encouraged to contact us before ordering if they need assistance selecting a color.

9. Colored, Bleached & Special-Color Hair

Bleaching and coloring can affect the physical characteristics of natural human hair.

Bleached and colored hair may become:

• Drier

• More porous

• More fragile

• More prone to breakage

• More sensitive to heat and chemical treatments

Special colors such as blondes, reds, purples, ombre, balayage, highlighted hair, two-tone colors, and other customized colors may require additional processing.

Because these products may involve customized or intensive coloring processes, we generally do not accept returns or exchanges simply because a customer finds colored or bleached hair difficult to manage after application, provided that the product itself is not defective.

Customers should follow appropriate professional hair-care instructions and consult a qualified hairstylist for installation, maintenance, coloring, and chemical processing.

10. Returns & Exchanges for In-Stock Products

For eligible in-stock purchases, the product must be returned within 14 days of the delivered date.

To qualify:

• The product must be unused

• The product must remain in its original condition

• The product must not have been installed

• The product must not have been cut

• The product must not have been colored, dyed, bleached, or permed

• No heat should have been applied

• The product must not have been damaged or tampered with

• The original packaging should be retained where applicable

Any returned product will be inspected before a refund or exchange is approved.

Depending on the condition of the returned product, Khush Exim may determine whether the order qualifies for a full refund, partial refund, exchange, or rejection.

11. What We Consider Used or Tampered With

A product may be considered used or tampered with if it has been:

1. Cut or trimmed

2. Colored, dyed, or permed

3. Bleached

4. Subjected to heat for straightening or curling

5. Installed or worn

6. Washed or chemically treated

7. Damaged after delivery

8. Exposed to strong scents such as cigarette smoke or perfume

9. Removed from original packaging where such packaging is required for hygiene purposes

10. Otherwise altered from the condition in which it was received

Products returned in a used or tampered condition may not be eligible for a refund or exchange.

12. Defective Products

If you believe your product has a manufacturing defect, please contact us within 24 hours of delivery and provide photographs and a detailed description of the issue.

If our inspection confirms that the product is defective, we may, at our discretion and subject to applicable law:

• Replace the product

• Exchange the product

• Repair or correct the issue where reasonably possible

• Provide a refund

• Provide another appropriate resolution

A product will not normally be considered defective where the issue results from:

• Incorrect installation

• Improper maintenance

• Excessive heat

• Chemical treatment

• Coloring or bleaching

• Cutting

• Normal wear and tear

• Improper storage

• Failure to follow professional hair-care instructions

13. Incorrect or Damaged Orders

If you receive a product that is different from what you ordered, please contact us within 24 hours of delivery.

Please provide:

• Order number

• Photographs of the product received

• Photographs of the packaging

• Details of the product you ordered

If we determine that the incorrect product was sent by us, we will work with you to arrange an appropriate replacement or exchange.

If your package appears to have been damaged during delivery, please photograph the package before opening it where possible and contact us immediately.

14. Return Shipping Costs

For returns or exchanges that are requested because of a customer preference or other non-defective reason, the customer may be responsible for applicable return shipping costs.

Where a product is confirmed to have been defective or incorrectly supplied by Khush Exim, we may cover reasonable return shipping costs or provide an appropriate shipping solution.

Return shipping arrangements must be approved by Khush Exim before the product is sent back.

15. Responsibility for Returned Packages

Customers are responsible for ensuring that returned products are securely packaged.

We recommend using a trackable shipping service and retaining proof of shipment until the return has been received and processed.

Khush Exim is not responsible for returned packages that are lost, stolen, or damaged while being returned to us when the return shipment is arranged by the customer.

If tracking confirms delivery but the returned package cannot be located at our premises, we may contact the relevant courier to investigate the delivery.

16. Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed to the original payment method used for the purchase, unless otherwise agreed.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Shipping charges may not be refundable where the return is made for a non-defective reason, subject to applicable law.

17. Exchange Process

If an exchange is approved:

1. The returned product must first be received and inspected.

2. The replacement product will be prepared or selected.

3. The replacement will be dispatched once the exchange has been approved and processed.

If the replacement product has a different price, any applicable price difference or shipping charge will be communicated before the exchange is completed.

18. Wholesale Orders

Wholesale orders are generally not eligible for return or exchange because they may involve large quantities, special pricing, customized requirements, or products prepared specifically for the customer.

However, if a wholesale customer receives an incorrect product or a product with a confirmed manufacturing defect, they should contact us immediately so that we can review the issue.

Any exception for wholesale orders must be agreed upon in writing by Khush Exim.

19. Order Cancellation

Because many of our products may be custom-made or made-to-order, an order may not be cancelled once production or customization has commenced.

Customers should carefully review:

• Product

• Color

• Length

• Texture

• Weight

• Quantity

• Wig specifications

• Frontal/closure specifications

• Shipping address

• Other customization details

before submitting the order.

If you need to request a cancellation, contact us as soon as possible after placing your order.

Cancellation requests are not guaranteed once processing or production has started.

20. Delivery Address

Customers are responsible for providing a complete and accurate shipping address and contact number.

Khush Exim is not responsible for delays, additional shipping costs, or failed delivery resulting from:

• Incorrect address

• Incomplete address

• Incorrect phone number

• Customer unavailability

• Refusal to accept delivery

• Failure to respond to courier communications

If an order is returned to us because of an incorrect address or failed delivery, additional shipping charges may apply for re-dispatch.

21. International Orders

For international orders, customers may be responsible for:

• Customs duties

• Import taxes

• Local taxes

• Customs clearance charges

• Other charges imposed by the destination country

These charges are generally outside Khush Exim's control.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

International delivery timelines may vary because of customs procedures and other factors outside our control.

22. Important Notice About Human Hair Products

Human hair is a natural product.

Variations may occur in:

• Texture

• Thickness

• Color

• Wave pattern

• Strand characteristics

• Density

• Feel

Such natural variations do not necessarily constitute a defect.

Similarly, the lifespan and appearance of hair extensions can depend significantly on:

• Installation method

• Frequency of use

• Washing

• Heat exposure

• Chemical treatments

• Coloring

• Brushing

• Storage

• General hair care

Proper professional installation and maintenance are strongly recommended.

23. Policy Exceptions

Khush Exim may, at its discretion, consider exceptions to this policy in exceptional circumstances.

Any such exception does not create a general obligation to accept future returns or exchanges outside this policy.

Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable law.

24. Contact Us

If you have questions about shipping, returns, exchanges, refunds, or your order, please contact Khush Exim / Khush Hair through the contact details provided on our Website.

Business Name: Khush Exim
Brand: Khush Hair
Website: https://khushhair.com/

Email: kushhair@gmail.com
Phone: +91 9045486880
Address: ITI Shivpuri, Saharanpur, Uttar Pradesh – 247001, India

For return or exchange requests, please include your order number, customer name, photographs of the product, and a detailed description of the issue.

© 2026 Khush Exim / Khush Hair. All Rights Reserved.