Privacy Policy

Last Updated: August 11, 2026

Khush Exim, operating under the brand name Khush Hair ("Khush Exim", "Khush Hair", "we", "us", or "our"), operates the website https://khushhair.com/ (the "Website") and provides hair products including hair extensions, weft bundles, wigs, frontals, closures, clip-in extensions, keratin-tip hair, toppers, and other related hair products.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website, create an account, place an order, contact us, or otherwise interact with our services.

By using our Website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit or use our Website, we may collect certain information depending on how you interact with us.

Personal and Contact Information

When you place an order, create an account, contact us, or submit information through our Website, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Account login information, where applicable

  • Information you provide when contacting customer support

Order and Transaction Information

When you purchase products from us, we may collect information relating to your order, including:

  • Products purchased

  • Product preferences and selections

  • Order number

  • Order value

  • Billing and shipping information

  • Payment method

  • Transaction status

  • Returns, refunds, cancellations, or exchanges

  • Communications relating to your order

Payment information may be processed securely by third-party payment providers. We do not intend to store complete payment card information on our own systems.

Device and Website Usage Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location information

  • Pages viewed

  • Products viewed

  • Search activity

  • Referring website

  • Website interaction information

  • Cookies and similar technologies

This information helps us operate, secure, and improve our Website and understand how customers use our services.

2. How We Collect Information

We may collect information:

  • Directly from you when you provide it to us

  • When you create an account

  • When you place an order

  • When you contact us

  • Automatically when you browse our Website

  • Through cookies and similar technologies

  • Through Shopify and other service providers that support our Website

  • Through payment, shipping, analytics, advertising, or other service providers

3. How We Use Your Information

We may use your personal information for legitimate business purposes, including:

Processing and Fulfilling Orders

We use your information to:

  • Process your orders

  • Confirm purchases

  • Process payments

  • Prepare and dispatch products

  • Arrange delivery

  • Provide order updates

  • Handle returns, refunds, exchanges, or cancellations

  • Provide invoices and order-related communications

Customer Support

We may use your information to:

  • Respond to your questions

  • Resolve complaints

  • Provide assistance with products or orders

  • Communicate with you regarding your account or purchases

Improving Our Website

We may use information about your interaction with our Website to:

  • Improve website functionality

  • Improve our products and services

  • Understand customer preferences

  • Analyze website performance

  • Improve the shopping experience

Marketing and Advertising

Where permitted by applicable law and subject to your preferences, we may use your contact or interaction information to send information about:

  • New hair products

  • Hair extensions and related products

  • Discounts and offers

  • Promotions

  • Sales

  • Other products or services offered by Khush Exim / Khush Hair

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Security and Fraud Prevention

We may process information to:

  • Protect our Website

  • Prevent fraudulent transactions

  • Detect suspicious activity

  • Protect our customers and business

  • Maintain the security of our systems

Legal and Regulatory Requirements

We may use or disclose information where necessary to comply with applicable laws, regulations, legal proceedings, government requests, or other lawful requirements.

4. Sharing Your Personal Information

We do not sell your personal information as a regular part of our business.

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These parties may include:

  • Shopify, which provides the e-commerce platform used to operate our Website

  • Payment processors and payment gateways

  • Shipping and delivery companies

  • Technology and hosting providers

  • Website analytics providers

  • Customer support providers

  • Marketing and advertising service providers, where applicable

  • Professional advisers and service providers

  • Government authorities or law enforcement where legally required

These service providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the technology that allows us to operate our online store, process orders, manage products, and provide related e-commerce services.

Information submitted through our Website may be processed by Shopify and its service providers in accordance with their applicable privacy policies.

For more information, customers may review Shopify's privacy practices through Shopify's official website.

6. Payment Information

Payments made through our Website may be processed by third-party payment providers.

Depending on the payment method you choose, your payment information may be collected and processed directly by the relevant payment provider.

We do not intentionally store complete credit or debit card numbers on our own systems.

Payment providers may have their own privacy policies and terms governing the processing of payment information.

7. Shipping and Delivery

To deliver your order, we may provide necessary customer information to shipping and logistics providers.

This may include:

  • Customer name

  • Delivery address

  • Phone number

  • Order information

This information is provided only to the extent reasonably necessary to deliver your order and provide related shipping services.

8. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information and understand how visitors use the website.

We may use cookies for purposes such as:

  • Keeping the shopping cart functioning

  • Maintaining your preferences

  • Login and account functionality

  • Website analytics

  • Understanding website traffic

  • Improving website performance

  • Marketing and advertising, where applicable

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Website.

9. Analytics and Advertising

We may use analytics and advertising services to understand how visitors interact with our Website and to improve our marketing.

These services may collect information such as:

  • Pages visited

  • Products viewed

  • Device information

  • Approximate location

  • Website interactions

  • Advertising interactions

Where applicable, third-party advertising providers may use cookies or similar technologies to show relevant advertisements.

You may be able to control certain advertising preferences through your browser, device settings, or the relevant advertising platform.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services

  • Complete transactions

  • Maintain business and transaction records

  • Comply with legal and regulatory requirements

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements and policies

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through unsecured communication channels.

12. Children's Privacy

Our Website is not intended to knowingly collect personal information from children.

We do not knowingly collect personal information from children below the applicable age of consent under relevant law.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

13. Third-Party Websites

Our Website may contain links to third-party websites, applications, social media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

14. Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about how your information is used

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Exercise other rights available under applicable law

To exercise your rights, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

15. Marketing Communications

If you receive promotional emails, messages, or other marketing communications from us, you may opt out at any time.

You can unsubscribe using the unsubscribe option included in promotional emails or contact us directly.

Please note that even if you opt out of marketing communications, we may still send essential communications relating to your orders, transactions, account, or other services you have requested.

16. International Data Transfers

Depending on the service providers we use, your personal information may be processed or stored outside India.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection laws.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices

  • Changes to our Website

  • Changes in technology

  • Changes in our service providers

  • Changes in applicable laws or regulations

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a complaint regarding our handling of your personal information, please contact us.

Business Name: Khush Exim
Brand Name: Khush Hair
Website: https://khushhair.com/
Address: ITI Shivpuri, Saharanpur, Uttar Pradesh – 247001, India
Phone: +91 9045486880
Email: kushhair@gmail.com

We will make reasonable efforts to respond to privacy-related requests and complaints within the time required by applicable law.

© 2026 Khush Exim / Khush Hair. All Rights Reserved.